A Returned Merchandise Authorization (RMA) number will be assigned and must be obtained prior to return of any merchandise, defective or otherwise.  A RMA can be obtained by calling 1-800-466-7697, option 1.

Refunds or exchanges will not be given if products are determined to be damaged or misused in any way.

No returns accepted without prior consent and a Returned Merchandise Authorization Number.  Items must be shipped prepaid to Powrtran, Inc. Returns made for reasons other than defective merchandise will be charged a 15% handling fee.